The outbreak of COVID-19 is impacting businesses and markets all across the globe.
At The BrickKicker, we’ve built a reputation over the last 30 years of having the highest regards to transparency and reliability, and we’ve been working hard to ensure our customers will continue to count on us. With that, it is important for us to share how we are managing our business during these uncertain times.
First and foremost, we will continue to be laser focused on monitoring all WHO, CDC & DOC broadcasts to a) guarantee The BrickKicker is contributing to keeping our community safe & healthy and b) to take advantage of additional resources available to offer comfort to our employees and clients alike.
We have already begun implementing our Business Continuity Plan to ensure The BrickKicker will remain operational throughout the coming weeks and months. To do this while ensuring the continued safety of all our employees and staff, we are first asking to leave the number of those attending the inspection to a bare minimum, if any at all. Our inspectors are equipped with SentriLock access and take plenty of photos during the inspection and produce a very detailed report full of photos. The reports emailed out within the same day, so there won't need to be a worry of missing valuable information or stress over deadlines.
Each inspector will be disinfecting all tools, self and vehicles after each inspection and may even wear gloves and masks on sight. This will help ensure we minimize the spread of this disease as much as possible.
In addition, our staff is fully available as if we never shut down, via phone or website to answer any questions that come up once reviewing the inspection report. The inspection is often an educational session, we must not lose sight of this. To make things even easier, we have waived credit card processing fees for the time being to encourage online or phone payments along with signing our inspection agreement electronically, via the confirmation email that went out upon booking.
We wish to remind our clients that we have a full service team supporting all your needs and it is the strength of our team that will allow us to continue to maintain our high service levels in the months ahead.
In fact, The BrickKicker isn’t stopping here to service our customers during this difficult time. We have expanded our availability and will assist with pricing concerns as they arise in order to keep services going.
Despite taking all precautions, we strongly recommend our clients to contact us in regards to changing inspection dates in the short term, and to provide us with any questions they have up front so that we can ensure all gets answered by the time the report is delivered.
Finally, please do not hesitate to contact me via email or call with any requests or questions you may have.